Support
I paid the bank slip, when will my subscription be released? (Only Brazil)
Your subscription will be released automatically after 24 working hours of payment. If you paid on a business day and during business hours, your subscription will be released the next business day. In some cases, there may be a delay in clearing the ticket, and it is necessary to wait up to 48 business hours, if your subscription has still not been released, contact us through the contact form communicating the problem and attaching your payment receipt. This payment method is available to only Brazilian users
My password is incorrect
If you are trying to access the website and an error message is displayed on the LOGIN page, you must click on the link Password recovery and enter your registered email. You will receive a message in your email with instructions for registering a new password. If you have not received the message, check the Spam folder or wait a few minutes, if you still do not receive the message with the instructions, contact our Support using the contact form.
How to become a subscriber?
To have UNLIMITED access to the content of our website, just click on the button JOIN NOW, select an access plan and payment method, then make the payment.
What methods of payment are accepted and what is the deadline for release?
You can pay for your subscription using a credit card or bank invoice (only to Brazilian users). If you pay by credit card, your subscription will be activated immediately, right after payment is approved by the card. Payments made through bank invoice are processed within 48 working hours, your subscription will be released automatically after the bank inform the payment.
How to cancel Automatic Renewal?
You can cancel your subscription at any time, just LOGIN on the website and click on the MY ACCOUNT option and then click on the DISABLE AUTOMATIC RENEWAL button. To avoid new charges, disable Automatic renewal before your subscription renewal date, payments previously made CANNOT be refunded.
Is the site secure? Are my data protected?
In addition to traffic your information through the HTTPS protocol, which encrypts the data entered, our servers are protected and monitored by MCAFEE, ensuring the protection of your data.
